Operations & Liaison Officer

The Operations & Liaison Officer ensures the smooth functioning of the Justice Hub by managing administration, procurement, logistics, safety, ERP-related operational processes, and stakeholder coordination. The role focuses on maintaining a secure, accessible, and client-centered environment to support effective legal aid service delivery while ensuring compliance with organizational policies and donor requirements.

Hub Operations & Administration

a. Manage reception, scheduling, and client-facing administrative tasks

b. Supervise front-desk operations with professionalism and empathy

c. Ensure cleanliness, organization, and readiness of hub facilities

d. Oversee IT systems, office equipment, and supplies functionality

e. Track consumables and initiate procurement requests

f. Support data collection and CMS updates

g. Manage processing of payments, invoices, and bills through the ERP system, ensuring accuracy and timely execution

h. Maintain close coordination with Head Office and keep the Admin Manager and COO informed of task progress, operational issues, and key development.

2. Safety & Safeguarding

a. Ensure readiness of fire safety, first aid, and access control systems

b. Support safety drills and periodic threat assessments

c. Monitor compliance with accessibility standards, including for persons with disabilities (PWDs)

d. Report and address safeguarding concerns confidentially

e. Maintain security systems, including CCTV, locks, and emergency exits

3. Procurement & Vendor Management

a. Initiate and follow up on Purchase Requests (PRs)

b. Liaise with vendors for quotations, delivery, and quality assurance

c. Maintain procurement trackers and vendor documentation

d. Identify and pre-qualify local vendors

e. Ensure compliance with BOQs, donor requirements, and audit standards

f. Maintain and manage vendor and procurement-related data within the ERP system, ensuring timely updates, completeness, and accuracy of records

g. Support ERP implementation and adoption initiatives by ensuring accurate operational and procurement data entry and compliance with established ERP processes

4. Stakeholder Liaison & Outreach

a. Act as focal point for courts, bar associations, police, and local administration

b. Maintain visit logs, meeting minutes, and outreach reports

c. Support the organization of outreach sessions, events, and trainings

Education: Bachelor's degree in Management, Business Administration, Public Administration, or an equivalent field

Experience: Minimum 3 years of experience in administration, operations, logistics, procurement, or NGO project support

Skills: Administrative coordination; procurement processes; stakeholder liaison; safety compliance; vendor management; ERP and CMS data entry; reporting and documentation

Knowledge: Safeguarding protocols; data privacy principles; procurement policies and procedures; facility safety standards; ERP systems; and understanding of the local justice ecosystem

Values: Commitment to client dignity, safety, transparency, accessibility, compliance, and ethical service delivery

Personal Attributes: Empathetic; organized; proactive; diplomatic; detail-oriented; solution-focused; and able to respond effectively in crisis situations

Preference: Preference will be given to candidates based in Karachi.

a. Ensure smooth and efficient day-to-day operations of the Justice Hub

b. Maintain a safe, secure, and accessible environment for all clients and visitors

c. Ensure timely procurement processes and effective vendor management

d. Maintain accurate operational records, reports, ERP entries, and CMS updates

e. Build and sustain effective relationships with courts, law enforcement agencies, bar associations, and other stakeholders

f. Support implementation and adoption of organizational ERP systems and processes

g. Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.