Program Delivery Associate

The Program Delivery & Systems Associate will play a critical role in supporting the effective coordination and execution of program activities under Program Delivery Specialist. The Associate will serve as a central coordination point, establishing and maintaining strong communication linkages with internal teams, program managers and relevant external stakeholders. The role will be responsible for ensuring timely tracking of deliverables, alignment with program targets and M&E frameworks and supporting the consolidation of results reporting. A key focus will be on maintaining operational efficiency, ensuring adherence to reporting timelines and strengthening systems for data, documentation and performance monitoring across projects.

1. Program Coordination & Delivery Tracking

• Maintain a centralized tracking system for all program deliverables across projects (monthly, quarterly, and annual).

• Monitor deadlines, flag risks, and follow up with Program Managers to ensure timely submissions.

• Support coordination of major initiatives, including Justice Hubs expansion, DEPD GRM, and new program rollouts.

2. Results Reporting & Data Systems

• Lead consolidation of program data for:

  • Quarterly reports

  • Annual Results Report

  • Donor reporting requirements

• Develop and maintain standardized data collection templates across programs.

• Ensure data quality, consistency, and timely availability from all teams.

3. ERP Coordination & Optimization

• Act as focal person for ERP usage across Programs.

• Support teams in:

  • Data entry compliance

  • Troubleshooting system issues

  • Ensuring alignment between program outputs and ERP inputs

• Identify inefficiencies and propose process improvements and/or automation solutions.

4. Dashboarding & Institutional Reporting

• Develop and maintain periodic dashboards (monthly/quarterly) covering:

  • Program progress

  • Key results indicators

  • Delivery status

• Generate concise analytical briefs for leadership review and external visibility.

5. Documentation & Knowledge Management

• Maintain structured documentation of:

  • Program reports

  • Proposals and donor submissions

  • SOPs and internal trackers

• Ensure version control and strengthen institutional memory systems.

6. Donor & Reporting Calendar Management

• Maintain a centralized calendar of:

  • Donor deadlines

  • Reporting cycles

  • Proposal submissions

• Ensure proactive reminders and readiness across all teams.

7. Process Improvement & Automation

• Identify repetitive and manual workflows and improve them through:

  • Standardized templates

  • Tracking tools

  • Basic automation (Excel/ERP integrations, dashboards)

• Support digitization of reporting and coordination processes.

8. Communications & Visibility Support

• Support preparation of:

  • Program briefs

  • Impact summaries

  • Social media content (in coordination with Communications team)

• Assist in translating program outputs into external visibility and storytelling materials.

Required Skills & Competencies

• Strong organizational and coordination skills with high attention to detail.

• Ability to manage multiple deadlines and stakeholders simultaneously.

• Proactive, problem-solving mindset with strong ownership of tasks and outcomes.

• Strong data handling and reporting skills, including proficiency in Excel, dashboards, and trackers.

• Ability to quickly learn and navigate systems; ERP experience is preferred.

• Clear, concise, and effective written communication skills.

• High responsiveness with strong follow-through on tasks and commitments.

Experience & Qualifications

• 2–3 years of experience in:

  • Program coordination

  • Project management

  • Operations support

• Experience working with:

  • Reporting systems

  • Donor-funded projects (preferred)

  • ERP or similar platforms (strong advantage)

• Bachelor’s degree in a relevant field (preferred).

What Success Looks Like

• All program reporting deadlines are consistently met without escalation or last-minute follow-ups.

• Clear, real-time visibility of program performance is available through well-maintained dashboards.

• ERP usage is consistent, accurate, and fully aligned with program outputs and reporting requirements.

• Operational delays are minimized through effective coordination and improved process automation.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.