Community Relationship Lead

The Community Relationship Lead is responsible for building, managing, and growing LAS’s volunteer, ambassador, and community engagement ecosystem locally and globally. The role focuses on volunteer-driven fundraising, community mobilization, and global chapter coordination, while strengthening donor engagement and grassroots support through structured programs, events, and relationship management. The position plays a key role in expanding LAS’s community-based fundraising and outreach efforts.

1. Volunteer Fundraising & Engagement (Local & Global)

a. Recruit, onboard, train, and manage local and international volunteers, ambassadors, and community champions
b. Design and implement volunteer-led fundraising campaigns and peer-to-peer fundraising initiatives
c. Develop volunteer engagement, retention, and recognition strategies
d. Provide fundraising toolkits, training, and ongoing support to volunteers
e. Build and maintain a pipeline of active volunteer fundraisers across regions
f. Track volunteer participation, fundraising performance, and engagement metrics
g. Foster a culture of ownership, advocacy, and community-driven fundraising

2. Community Events & Fundraising

a. Plan and execute fundraising and community engagement events including donor gatherings, awareness sessions, and volunteer-led campaigns
b. Identify new community fundraising opportunities and partnerships
c. Manage event logistics, volunteer coordination, sponsorship engagement, and post-event follow-ups
d. Support donor acquisition, cultivation, and stewardship through events

3. Global Chapters Coordination

a. Support coordination of LAS global chapters and international volunteer networks
b. Organize chapter meetings, volunteer engagements, and committee sessions
c. Prepare agendas, minutes, and track action items for follow-ups
d. Support implementation of chapter workplans and fundraising activities
e. Maintain regular communication with chapter leadership and stakeholders
f. Assist in planning visits, events, and virtual engagement activities

4. Relationship Management

a. Build and maintain relationships with volunteers, donors, ambassadors, and community supporters
b. Identify and cultivate prospective community donors and champions
c. Support donor stewardship through impact updates and engagement touchpoints
d. Serve as a key point of contact for community stakeholders

5. Data Management, Reporting & CRM

a. Maintain accurate records of volunteers, donors, events, and engagement activities in CRM
b. Document meeting notes, interactions, and fundraising activities
c. Prepare monthly reports on volunteer engagement and fundraising outcomes
d. Support data analysis for targeted engagement and campaigns

6. Communications & Collateral Development

a. Develop presentations, reports, volunteer toolkits, and fundraising materials
b. Coordinate with Communications team on campaign content and volunteer stories
c. Support digital engagement via social media, email, and WhatsApp campaigns
d. Ensure all volunteer and chapter materials are updated and consistent

Education: Bachelor’s degree in Social Sciences, Development Studies, Business, Communications, or related field

Experience: 3–5 years in community engagement, fundraising, volunteer management, partnerships, or NGO sector roles

Skills: Volunteer management; fundraising campaigns; CRM systems; event management; stakeholder engagement; reporting and documentation

Technical Skills: MS Office; CRM tools (Salesforce, HubSpot or similar); basic data management and reporting tools

Strong communication skills; relationship-building ability; organizational skills; event coordination; ability to manage multiple stakeholders; results-driven mindset; cultural sensitivity

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.