Justice Hub Intern - SBA

The Justice Hub Intern supports service delivery and community outreach at the Shaheed Benazirabad Justice Hub. The role contributes across client intake, documentation, case follow-up, data management, community mobilization, and the preparation and online filing of client complaints before the relevant Ombudsman offices. The position offers practical exposure to legal aid, mediation, client services, public-sector complaint mechanisms, legal and social research, referrals, community engagement, and access-to-justice programming. All duties are carried out under the supervision of authorized Justice Hub staff.

1. Client Intake and Case Support

• Support registration and intake processes for clients accessing Justice Hub services.
• Assist in preparing clear, factual, and accurate client case summaries.
• Organise and maintain complete and updated client documentation and case files.
• Support authorised client follow-up activities and maintain records of actions taken.
• Assist in directing clients toward the appropriate service pathway including legal advice, representation, mediation, complaint filing, or referral services.

2. Ombudsman Complaint Support

• Assist in collecting and organising information and supporting documents required for complaint submission before relevant Ombudsman offices.
• Support preparation, drafting, and online filing of complaints under staff supervision.
• Maintain complaint records including acknowledgement receipts, tracking details, and follow-up timelines.
• Assist in monitoring complaint status and pending responses.
• Ensure confidentiality and secure handling of all complaint-related information.

3. Legal and Social Research

• Conduct supervised research on applicable laws, policies, public complaint mechanisms, government institutions, and social issues relevant to clients.
• Assist in developing research notes, legal summaries, referral resources, and briefing materials.
• Support review of publicly available procedures and requirements of Ombudsman offices and referral institutions.
• Contribute to the preparation of legal-awareness materials, presentations, and community information resources.

4. Community Outreach and Engagement

• Assist in planning and organising legal-awareness and community-engagement activities.
• Support mobilisation efforts to strengthen awareness and access to Justice Hub services.
• Assist coordination with universities, communities, bar associations, government departments, and partner organisations.
• Support participant registration, attendance tracking, feedback collection, and event documentation.
• Help identify potential legal-aid, mediation, complaint, and referral cases emerging through outreach initiatives.

5. Data Management and Case Tracking

• Support timely and accurate entry of client, complaint, referral, and programme data.
• Assist in data cleaning, verification, and quality assurance processes.
• Maintain case trackers, referral records, complaint logs, and activity databases.
• Support preparation of weekly and monthly activity summaries and reporting.

6. Programme and Administrative Support

• Provide logistical and administrative support for meetings, awareness sessions, consultations, and outreach activities.
• Assist in preparing documents, presentations, participant records, and meeting materials.
• Participate in team meetings, orientations, and learning sessions.
• Maintain weekly internship activity logs and complete assigned learning tasks.
• Support additional programme assignments as delegated by the Justice Hub team.

Education

• Fresh graduate in Law or Social Sciences from a recognised institution; or
• Final-year student currently enrolled in Law or a relevant Social Sciences programme.

Relevant disciplines include:
Law, Sociology, Social Work, Psychology, Criminology, Political Science, Public Administration, International Relations, Gender Studies, Development Studies, Human Rights, and related fields.

Knowledge and Experience

• Demonstrated interest in access to justice, legal aid, mediation, human rights, community service, or public complaint mechanisms.
• Basic understanding of Pakistan’s legal and administrative systems is preferred.
• Previous internship, volunteer work, legal clinic exposure, moot court participation, research, or community engagement experience is an advantage.
• No prior professional experience required.

Technical Skills

• Strong legal, policy, and research-writing skills.
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace.
• Competence in completing online submissions and managing digital documentation.
• Ability to organise and maintain accurate case and complaint records.
• Responsible use of digital and AI tools while ensuring confidentiality and data protection.

• Strong written and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and strong organisational skills.
• Respectful and empathetic communication with vulnerable and marginalised communities.
• Ability to work effectively in a fast-paced and multidisciplinary environment.
• Fluency in Urdu, Sindhi, and English; additional local languages are an advantage.
• Willingness to participate in approved outreach and field activities.
• Commitment to confidentiality, safeguarding, ethics, and client-centred service.
• Ability to work under supervision and deliver assigned work within agreed timelines.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.